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The security of your personal information is extremely important to Popular, and we deeply regret any inconvenience or concern this incident may have cause you. To help protect your identity, we are offering complimentary access to Experian IdentityWorksSM.

  • Experian IdentityWorksSM Identity Restoration: This service is automatically available to you with no enrollment required. If a problem arises, simply call (888) 258-0452 and an Experian Identity Restoration Agent will help restore your credit and make sure your identity is returned to its proper condition. Be prepared to provide engagement number listed on your letter as proof of eligibility.
  • Experian IdentityWorksSM Fraud Detection: While Identity Restoration is immediately available to you, we also encourage you to activate the fraud detection tools available through Experian IdentityWorksSM. This product provides you with superior identity detection, including daily credit reports, credit monitoring, internet surveillance, $1M identity theft insurance, and more. Please follow the steps below by November 30, 2021 to enroll.

If you have further questions or concerns please review the FAQs here; or would like an alternative to enrolling online, please call (888) 258-0452 toll-free Monday through Friday from 8 am – 10 pm Central Standard Time, or Saturday and Sunday from 10 am – 7 pm Central Standard Time (excluding U.S. holidays). Be prepared to provide your engagement number listed on your letter.


  • Your identity protection is completely free for two years.
  • Review your account statements and call your financial institution if you see any suspicious transactions.
  • Be aware of phone calls or emails that appear to offer you identity theft protection but are truly phishing schemes designed to steal your information. Always go directly to the Popular website or to the Experian website for information about the services we are offering.
  • The information captured in the sign-up process will not be used for any other purpose than to provide you with the services described here.

How to Request Additional Protection

  1. Review the statement below.
  2. If you agree to the statement, submit your request.
  3. Print this page for your records.
  4. If eligible, you will be directed to the enrollment page.

*The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.